Online bike shop
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Delivery or tracking problems

The tracking hasn't updated
The tracking link can take up to 24 hours to activate. If your order has been shipped with DPD, it can take a few days for the tracking to activate because ...
Late delivery
We can only imagine how frustrating it must be to not receive your package when expected.  Before contacting us, please: Check if we already conta...
Your order wasn't delivered to you
If it is not possible to deliver your order to the address provided, then the delivery partner may leave the package at a collection point, with a neighbour...
Why have I received a partial delivery?
In order to ship your order as quickly as possible, we may split it into several packages. Some items are shipped from different warehouse locations as well...