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Returns and refunds

Our return policy
The return period for unused products is 14 days from the date that you receive your order. Returns are free when you use our return label. Important in...
Free return label
You can download a return label at any time either in your customer account or via the order status page. Below you will also find instructions on how to us...
Collection for return
We can arrange a collection for large packages from your home. You will not get a return label from us, rather the carrier will stick one to the package whe...
Returning separately delivered products
We recommend that you return your order in the same way that it was delivered unless otherwise advised. This is because merging orders or products from diff...
CN23 form
The CN23 form is a customs declaration form that is required when returning products from the UK to Germany. Important information If your return labe...
Refund after return
If you return a product within the return period and it meets our returns standards, we will process a refund automatically as soon as we have received it. ...