Change your order
- Changes to the delivery or billing address are not possible. You can try to cancel the order and place a new one with the correct address.
- If you have forgotten to add something to your order, please place a new one.
- If you have ordered too much of something, you can return what you don't want.
- If you ordered the wrong size, model, or colour, you can place a new order and return what you don't want.
Cancel your order
- Go to order status.
- Enter your order number (ANU...) and your e-mail address and click on "Send".
- Click on "Cancel order".
- If the cancellation button is disabled, your order is already being processed in our warehouse and cannot be cancelled.
- If you are unable to cancel your order, you can either reject the package on delivery or return it to us. A refund will be issued once we have received it.