Collection is available for large, heavy packages only. It is best that if you are able to take the package containing the items for return to the appropriate parcel shop depending on the type of return label you have. We advise you collect proof of return in case of any issues.


In the event that a collection is necessary, we will require information in a structured form, including:

  • Your name
  • The collection address
  • Your phone number (for the carrier)

This will help us arrange it as quickly and simply as possible.