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Delivery issues

Why have I received a partial delivery?
In order to ship your order as quickly as possible, we may split it into several packages. Some items are shipped from different warehouse locations as well...
What should I do if I receive a damaged item?
We recommend contacting our customer care team: https://www.addnature.co.uk/help-contact-us.html in case you receive a damaged item, so we can ensure a clai...
An article was missing! What should I do?
Please be assured that this is not our intention! We recommend that check that you have not received a partial delivery before contacting us. In some cases,...
What should I do if I receive the wrong item?
We are very sorry about this, we always try to deliver a flawless order. In this case, please contact our customer care team directly: https://www.addnature...
My order could not be delivered! What do I do now?
Outbound packages are separated from inbound packages, so it is not possible to resend any package which has been returned. Once processed back into stock, ...