Online bike shop
Do you have a question concerning your last order? Check here!

Services

Where can I see my orders?
You will need to log in to your customer account. On the left side of our homepage, select  "Orders". Here you can see all the orders registered w...
How do I view my invoice?
You will always receive the invoice as an attachment to the shipping confirmation to the e-mail address registered when placing your order.  Alternative...
How can I get my invoice without a customer account?
You will always receive the invoice as an attachment to the shipping confirmation to the e-mail address registered when placing your order.
How do I reset my password?
If you have forgotten your password, you can select the function "Forgotten password?" under the item "Login" at any time. Enter our...
How do I change my password?
You can easily change your password in your customer account. To do this, you need to log in and on the left-hand side, click on "Account management&qu...
Can I add orders to my customer account later?
We cannot add or merge orders to one customer account.
How can I unsubscribe from the newsletter?
You can unsubscribe from the newsletter here: https://www.addnature.co.uk/newsletter-unsubscription.html Of course, you have the possibility to subscrib...
How do I log out of my customer account?
To log out, hover your mouse over the button of your account (do not click on it). A drop-down menu will appear, in which you can click on the button "...
How do I add items to my wish list?
On the product page of the desired item, click on the heart button to add the item to your wish list. Please note that placing an item on the wish list does...