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Returns

How do I get a return label?
Please get in touch with our customer care team to request the return documentation including a prepaid return label: https://www.addnature.co.uk/help-conta...
How do I return small parts, accessories and clothing?
We try to make it as easy as possible for you to make a return. The step-by-step instructions are included with your return label. If you are confused or ne...
What is a CN23 form and how do I fill it in?
The CN23 form is a customs declaration form that's now needed when returning items to us with via your local post office (please note: orders being ret...
Can you arrange a collection for return?
Collection is available for large, heavy packages only. It is best that if you are able to take the package containing the items for return to the appropria...
There was a label in my package but how do I use it?
Please check the type of label included with your package. If it is for UPS then you will need to attach the label to the package and take it to a UPS Acces...
What happens after the return?
First of all, we advise you collect to proof of return, in case of any issues with a returned order. If you made the return using a UPS or DPD return labe...