In the event of a warranty claim, please contact our customer care team directly: https://www.addnature.co.uk/help-contact-us.html.


Please always use our online contact form for this purpose. In the event of a necessary return, you will of course also receive the required return label. The necessary repair or replacement will be carried out by us. After prior consultation, you can also choose to take the bicycle to a dealer of your choice, and we will cover the costs.