After your order has been dispatched, you will automatically receive a shipping confirmation from us which will also contain a link to the tracking for your package. We send this information to the email address you provided when placing your order. The tracking ID can take up to 72 hours to activate


Additionally, some packages will not show an update in the tracking until it reaches the UK and is taken over by the local delivery partner. Our delivery partners collect parcels from our warehouses three times per week. It can therefore take up to five working days for the package to actually reach the UK.  If you do not see any activity in the tracking for 5 working days after it has been activated, then we recommend contacting our customer care team: https://www.addnature.co.uk/help-contact-us.html. We appreciate your patience and understanding.