Please be assured that this is not our intention! We recommend that check that you have not received a partial delivery before contacting us. In some cases, your order is split into two or more packages.
It is best to check the delivery note in the package to see if the item is listed. If not, you will certainly receive the missing part in a separate package. If something is missing from a delivery, please contact our customer care team directly with pictures highlighting the issue: https://www.addnature.co.uk/help-contact-us.html