The CN23 form is a customs declaration form that is required when returning products from the UK to Germany.

Important information

  • If your return label has an address within the UK then the CN23 form is not required. Orders being returned from the Republic of Ireland don’t need this form either. 
  • The information required information for the form can be found on your return label, on your invoice and in the guide below.  
  • The importer’s name is Internetstores GmbH and you will need to sign both the "Declaration of origin" and the section ‘"To be completed by the sender".