You can download a return label at any time either in your customer account or via the order status page. Below you will also find instructions on how to use our return label.

Download a return label

  1. Go to order status.
  2. Type in your order number (ANU...) and associated email address. Click send. 
  3. Click on return item and the return label will open in a new tab.

How to use the return label

  1. Remove any shipping labels from the package.
  2. Fill in the return form with the reason for the return. If you no longer have it, please include a letter with your order number and the reason for the return.
  3. Enclose the return form and the products in the package.
  4. Stick the return label visibly to the outside of the package and take it to the appropriate drop-off location.
  5. Collect proof of return including the tracking ID and keep it in a safe place.

If you encounter a problem when trying to return an order, please contact us.